1. Company: General Impex Sarl – 83, Bld. P. Mendes France – 59150 Wattrelos – France
2. Online sale: sale concluded following the submission of an order through the website of the Company.
3. Customer: a natural person or legal entity placing an order with or making a purchase from the Company via the website http://…..fr.
4. Consumer: the Customer who is a natural person and who purchases merchandise from the Company strictly for non-professional purposes.
5. Distance selling: sale concluded between the Company and the Consumer in which only communication at a distance is used.
6. Order: an offer of purchase submitted by the Customer to the Company.
7. Sale: a Customer’s offer of purchase accepted by the Company.
1.2. Business information
Telephone number: Monday to Friday inclusive: 10:00 and 15:00 o’clock, +33 3 20 83 24 36
1.3. Acceptance and scope of application of the general terms and conditions
The present general terms and conditions of sale are applicable to every offer of the Company and to every contract between the Company and the Consumer.
Every order or purchase constitutes the simple acceptance of the general terms and conditions.
1.4. Geographic coverage area of the offer and delivery
The offer and the delivery entailed in the present general terms and conditions are restricted to Belgium.
2.1. Conclusion of the contract
The content of the website invites the Customer to submit an offer of purchase, if he or she wishes to do so, and in no event does this constitute a binding offer from the Company.
The sale is concluded by the Company’s acceptance of the Client’s order.
The Company reserves the right to refuse orders without having to justify doing so.
The goods purchased will be delivered only following receipt of the full payment.
The Company reserves the right to cancel the sale if it is unable to fill the order or risks not being able to fill the order for reasons beyond its control. In the event of a cancellation, the Company will refund the amount paid by the Customer as soon as possible, but no later than within 30 days.
2.2. Delivery and filling
The Company will fill accepted orders expeditiously, but within no less than 30 days unless a longer delivery period has been agreed upon.
When these periods are exceeded, the Consumer can cancel the contract at no cost, but without being able to claim payment by the Company of compensation. In the event of a cancellation by the
Consumer, the Company will refund the amount paid by the Consumer as soon as possible, but no later than within 30 days.
The point of delivery is the address made known by the Consumer to the Company.
2.3. Conformity of the product to the subject of the contract – Defects – Guarantee
The Customer must check the conformity of the merchandise and the absence of visible defects at the time of purchase or receipt of the items.
The Customer must immediately report any detected visible defect or non-conformity of the items purchased [from the Company] to the Company on pain of forfeiture of the right to invoke this later.
The Company only undertakes to take back the items purchased. The Company will immediately refund the purchase to the Customer if the defect is also observed by the Company. The costs of a potential return shipment are borne by the Company.
2.4. Right of withdrawal in the case of product delivery
The Customer has, in no event, a right of withdrawal in the case of an order and/or sale on the Website of the Company.
The Consumer, on the other hand, has the option to dissolve the contract without stating grounds within 14 days following the delivery of the good.
The exercise of the right of withdrawal assumes that the goods and packaging are undamaged. The Consumer will unpack the good only to the limited extent necessary to assess whether he or she wants to keep the product. If he or she wishes to exercise the right of withdrawal, he or she must send the product, including all appurtenances delivered, back to the Company, in its original condition and packaging if reasonably possible and in accordance with the reasonable instructions provided by the Company.
The refund by the company must take place without excessive delays, but in any case only once the Company has received the package sent back by the Consumer.
The Consumer is obliged to send the goods back to the Company within 7 days following notification of the termination.
The costs and risk of the return shipment are borne by the Consumer, as well as any potential deterioration of the goods resulting from the manipulations of the items by the Consumer or by third parties.
2.5. Retention of title – Transfer of risk
The ownership and the risk are transferred to the Customer at the time of the payment.
Notwithstanding the previous sentence, the transfer of ownership and the risks will take place at the time of delivery if the Customer is a Consumer.
2.6. Complaints procedure
Complaints must be submitted to the Company with a comprehensive and clear description.
Complaints submitted will be answered within a period of 14 days, beginning on the date of receipt, by means of a confirmation of receipt and, if necessary, an indication of when the Consumer can expect a more extensive answer.
2.7. Applicable law in the case of disputes – Competence of the courts
Contracts between the Company and the Consumer are governed exclusively by Belgian law.
Only the courts of Kortrijk, Belgium, are competent to take cognisance of these disputes.